FAQ guide for new users

1. What is combined transportation?

A: combined transportation means that you need to fill in the address of the addressee and choose the mode of transportation after all packages are combined and you want to send multiple packages to destinations together;

You need to do two steps when you choose combine transshipment：

A. You: submit the transshipment information: first enter my account-ship now- fill the domestic express bill number and commodity information--select combine transshipment- submit.

    Me: when your goods arrive at our warehouse, Weighing and measuring volume your parcels.

B. You: Combine parcels: go to My order page-select the package to be combine, and complete the international logistics information.

    Me: after our warehouse receives your packing information, the warehouse will carry out the packing operation and print the international logistics waybill.

C. Combined transportation! Because it involves a lot of human operation and management costs, each package will be charged 3 yuan or 0.5 US dollars, and we hope to support understanding.

2. What is single transshipment?

A: single transshipment means that when your goods are confirmed to arrive at our warehouse, you do not need to combine with other goods, and directly confirm the address of the consignee and the mode of transportation to send them abroad;

Note: after receiving the goods, the parcel warehouse of single ticket transfer will directly enter the warehouse to weigh the weight according to your transfer information, and print the international logistics waybill. Prepaid packages need to be prepaid before shipment. Packages that have arrived at the warehouse do not support the change of transportation mode and payment mode; currently, online order only supports piecemeal service. More than 20 kg packages do not support cod service. Please contact customer service if you need more!!!

3. What's the difference between combined transshipment and single transshipment?

A: combined box transfer is when you have multiple packages that want to be sent to the destination recipient together; single transfer is when you want to transfer this batch of goods directly to the destination recipient without waiting for other goods.

4. What is the package to be unconfirmed?

Answer: the unconfirmed package means that when our warehouse receives your package and finds that you have not placed an order online, it will directly send your package to our warehouse through your unique transfer address (ID). Our warehouse is still the normal weight and Measuring volume and then entry system. You will see your package in your account order. You need to complete the logistics information for our identification and operation Make.

5. How to choose value-added services?

A: you can select value-added services when forecasting; click to view the transit tutorial > >

6. How to change the shipping modle after warehousing?

Answer: Packages ordered online, packages that have arrived at the warehouse, please contact customer service to modify the route. If there is freight difference, please contact customer service immediately for confirmation and follow-up.

7. How to make a new order and fill information?

Answer: the order information must be filled in truthfully. Please carefully check whether the quantity, unit price and name are filled in correctly and completely. Do not leave the warehouse or be detained by the customs due to the discrepancy of the declaration information.

8. What contraband goods?

A: please refer to the details of prohibited goods, such as customs prohibited goods, aviation prohibited goods, domestic express rejected goods and fragile goods